Returns

TelecomRush.com offers a 30 day return policy. Merchandise returned for refund within the 30 day return period is subject to a 15% restocking fee. Original shipping and handling charges are non-refundable. The Customer is responsible for return shipping and handling charges on all returned items. All returns must obtain a prior RMA# (Returned Merchandise Authorization) from TelecomRush.com. Any return we receive without an RMA number will be returned to you and no credit issued. RMA numbers are valid for 15 days from date of issuance.   Returns must be 100% complete, in original factory condition, with all original boxes and packing materials, contain all manuals, inserts, warranty card(s), software, cables and accessories. Additional charges may apply if the merchandise is not returned in 100% complete condition.

Before requesting an RMA (Return Merchandise Authorization), make sure that you have read and understood clearly our Return Policy.

To obtain an RMA#, please email us at customerservice@TelecomRush.com.

RMA#’s and return directions will be emailed to customer within 24-48 Hours.

When shipping your package, we recommend that you insure the package you are returning. In the event the package is lost or damaged in transit, TelecomRush.com shall not be responsible. We suggest that you use a traceable carrier that can provide you with proof of delivery. RMA number must appear clearly on the shipping label affixed on the outside of all return shipments. Please do not mark the box itself in any other way.

We reserve the right to refuse a return on any product that does not meet these requirements.

After we have received your return, inspected it, and approved it for a refund, we will credit the approved refund amount to the original credit card used for purchase.

Defective Merchandise

If your merchandise arrives malfunctioning or appears to be defective, please contact the manufacturer to obtain warranty service. In many instances, manufacturer representatives can diagnose and resolve product concerns over the phone. Our Customer Service team will make every effort to assist you in obtaining technical support and warranty service. At the discretion of TelecomRush.com, in some instances, we may decide to repair or replace a defective product via our facility.  Defective merchandise returned to our facility will be replaced with the same product.  Refunds will be subject to a 15% restocking fee less the original shipping charges. The Customer is responsible for return shipping and handling charges on all returned items. 

Damaged Merchandise

In the event that your merchandise arrives to you in physically damaged condition due to transit damage, please call Customer Service at 1-866-440-5151 or email us at customerservice@TelecomRush.com . You must make claims for damage within 3 days of delivery. After this allotted time, we cannot accept responsibility for the claim. We will contact the delivery carrier (UPS or FedEx) on your behalf and have the merchandise picked up and inspected. Merchandise must be returned in the original shipping carton. Upon receipt of damaged merchandise to our warehouse, a replacement unit of the same model will be shipped to you.  

Refused Shipments

At TelecomRush.com, we make every effort to ship orders expeditiously. Merchandise that is refused will be subject to a 15% restocking fee. Shipping and handling charges are non-refundable. If you wish to cancel your order prior to shipping, please call as soon as possible at 1-866-440-5151. No charges will be posted for cancellations that are made prior to processing and shipping.