The enhanced user interface and advanced call handling capabilities that help boost productivity of a telephone attendant. Delivered in SIP.

When you attach up to three SoundPoint® IP Expansion Modules to the SoundPoint® IP 601, you get a high-performance, productivity-enhancing solution for telephone attendants – receptionists, administrative assistants, secretaries, executive assistants, and other “power users” who manage and monitor a high volume of simultaneous telephone calls on a daily basis.

The SoundPoint® IP attendant console solution comprising the SoundPoint® IP 601 host phone and three Expansion Modules boasts four high-resolution LCD displays and forty-eight illuminated multifunctional keys that can automatically be configured as either line keys or speed dials. The SoundPoint® IP attendant console solution provides an easy transition from traditional PBX features and functionality into the world of Voice over IP with its familiar, intuitive user interface and friendly call visualization.

When equipped with a high-performance attendant console based on the SoundPoint® IP 601 and up to three SoundPoint® IP Expansion Modules, the telephone attendant can promptly accept, accurately screen, efficiently dispatch, and effortlessly monitor up to 24 concurrent customer calls on up to 12 lines. These advanced call handling capabilities help increase the accuracy of call routing, reduce the number of lost customer calls, and shorten transaction times, which result in improved customer satisfaction.